We offer FREE worldwide shipping on all orders.

Yes, it's absolutely free with no extra fees! Customs duties and taxes are covered.

 

Delivery Time Estimates

  • United Kingdom: 5 - 10 business days
  • United States: 5 - 12 business days
  • Australia: 7 - 14 business days
  • Canada: 7 - 14 business days
  • Europe: 6 - 15 business days
  • Rest of the world: 10 - 15 business days

Important notes —

  • All orders are shipped directly from our warehouse within 1-2 days of the order being placed.
  • These estimates do not include weekends, holidays, and unforeseeable delays with the courier such as busy periods, traffic, and weather. 
  • Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery. 
  • We do not offer express shipping at this time.

 

Shipping Destinations: 

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, and China at this time. 

Order & Shipping Process: 

You will receive an order confirmation via email as soon as you have placed your order. Your order will be processed and dispatched within 1-2 business days. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

Track Your Order Here

If you haven't received your order confirmation, most likely the wrong email address has been entered. Please contact us at support@atoleajewelry.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

 

Order Status:

You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

Track Your Order Status Here

 

Order Cancellations & Changes:

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at support@atoleajewelry.com.

 

Trouble Placing Order:

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

If that doesn't work, we recommend trying the following steps:
  • Use another browser or device 
  • Make sure that your card is open for international payments
  • Try another payment method or contact your bank

Please don't hesitate to contact us at support@atoleajewelry.com if you are still experiencing issues.

   

Late & Lost Orders:

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order. 

If your order is considered late: Please kindly consider potential shipping delays. Atolea cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Once your address is confirmed, if your order is past 21 business days please contact us at support@atoleajewelry.com and we will do our best to assist you in any way we can. 

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us at support@atoleajewelry.com and we will help every step of the way.

We appreciate your patience greatly. 

 

Missing/Incorrect Items: 

If you received the wrong item or an item is missing from your order, please contact us at support@atoleajewelry.com to submit a claim immediately after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be happy to assist you.



Warranties:

Atolea's Lifetime Color Warranty

In the event that there is a gold coating color issue, you may submit a claim at any time. Upon evaluation, we will provide you with a replacement. Your item must be purchased from atoleajewelry.com. Mystery products and free gifts are not covered under our warranty.

Coverage includes:

  • Gold coating color issues

Does not include:

  • Silver tarnishing
  • Pearl discoloration
  • Lost jewelry
  • Scratches from normal wear and tear
  • Damage from misuse of the jewelry or improper storage

If you are eligible and wish to submit a claim, please reach out to us at support@atoleajewelry.com with the following information:

  • Your order number
  • Current shipping address
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

 

Atolea's Broken / Faulty Item Warranty

In the event you have received a faulty item or a piece of jewelry has broken due to a manufacturing defect you have within 90 days of the item(s) delivery to submit a claim. Upon evaluation, we will provide you with a replacement. Your item must be purchased from atoleajewelry.com. Mystery products and free gifts are not covered under our warranty.

Coverage includes:

  • Manufacturing defects

Does not include:

  • Lost jewelry
  • Scratches, bends, and breaks from normal wear and tear
  • Damage from misuse of jewelry or improper storage 

If you are eligible and wish to submit a claim, please reach out to support@atoleajewelry.com with the following information:

  • Your order number
  • Current shipping address
  • Which item is damaged
  • A description of the problem
  • Photographic evidence
  • Plus a video if necessary (i.e. earring clasps)